Refund Policy

Last Updated: [Mar 15, 2025]

At MJ Wholesale, we are committed to providing high-quality products and excellent customer service. Due to the nature of wholesale transactions, all sales are final. However, we understand that issues may arise, and we are here to assist you in case of defective or damaged items.

1. Final Sale Policy

  • All purchases made through www.mjwholesale.ca are final and non-refundable.
  • We do not accept returns or exchanges for buyer’s remorse or unsold inventory.

2. Damaged or Defective Products

If you receive a defective or damaged product, we will work with you to resolve the issue. To qualify for a replacement or credit, the following conditions must be met:

  • The issue must be reported within 7 days of receiving the order.
  • You must provide clear photos or videos of the defective or damaged items.
  • Items must be unused and in their original packaging.
  • Upon approval, we may offer a replacement, store credit, or refund at our discretion.

3. Order Discrepancies

If there is a mistake with your order (e.g., missing or incorrect items), please contact us within 7 days of delivery. We will verify the issue and provide a resolution, which may include a replacement or credit.

4. Cancellations

  • Orders cannot be canceled once they have been processed or shipped.
  • If you need to modify an order, please contact us immediately after placing it. While we will try to accommodate your request, we cannot guarantee changes after an order is processed.

5. Shipping Issues

  • MJ Wholesale is not responsible for shipping delays caused by carriers, customs, or other external factors beyond our control.
  • If your package is lost in transit, please contact us, and we will assist in filing a claim with the carrier.

6. How to Request a Refund or Replacement

To request a refund, replacement, or report an issue, please follow these steps:

  1. Contact us at shaun@mjlogisticsmgmt.com within 7 days of receiving your order.
  2. Include your order number and detailed information about the issue.
  3. Attach clear photos or videos showing the damage or defect.
  4. Our team will review your request and respond within 3 business days.

7. Contact Information

For any questions regarding our refund policy, please contact us at:

MJ Wholesale
Phone: 647-405-4101
Email: shaun@mjlogisticsmgmt.com
Website: www.mjwholesale.ca